Support from the company
Company is a full-service business firm, and are ideally organized and sized to meet the demands of today's fast-track mid-size and big-size companies. We aim to make a measurable difference in our clients' businesses by delivering expert and industry-specific insight, accessible and proactive service and strong relationships built on trust.
Application Support department supports solutions and refines them to meet customer-specific needs. It also provides special tools to extend or supplement functions.
The business of the company have increased sharply in recent years for a variety of reasons with respect to correctness’ and consistency of data, the integration of process steps, and especially the significantly tightened business regulations. Quality is the decisive criterion for solutions utilized by the Company
Those who have worked with us have experienced firsthand our commitment to total client satisfaction. Nearly 80 percent of our business is from existing clients by expressing their satisfaction about support and products of the company, and many of them have been a part of our client family for 13 years.
Company provides fully software support service which is the team of experienced service desk analysts offers support and advice for all software related issues.
The truly integrated “one-stop” support service provides the business with a single point of contact for all support issues. The team work within an Information Technology Infrastructure Library ITIL framework to ensure that we consistently provide a quality service to the business.
Our Support provided through On-Site, Phone and the Internet. Goods and Service Tax (GST) HSN for software 8523, SAC for software services 9973
Our Accounts Telephone Numbers: 7207855444 (WatsUp,SMS,Incoming barred), E-Mail id: accounts@daxinsoft.com
On Week Days Open (Monday to Saturday)
List of holidays
1. Sankranti (2 days except bhogi)
2. Republic Day
3. Mahasivaratri (Next Day)
4. Ugadi (Telugu New Year)
5. May Day
6. Ramzan
7. Independance Day
8. Vinayaka Chavithi
9. Ganesh Immersion (Only for Hyderabad)
10. Vijayadasimi
11. Deepavali
12. Christmas
If you require technical or training assistance related our products please call our service desk on working days on from 10.30am to 6pm (Monday to Friday) 10.30am to 1pm on Saturday
Please ensure that you have the following information so that we can help with your enquiry:
o Client UniCode Number or Name and City.
o Software Product Name and Version number (displayed above in the tool bar).
o Contact person name and Calling person name.
o For RDC support IP address of internet connection.
If you not yet given us the opportunity to work with you, we encourage you to call us for live demo of products at your place.
All prices indicated here are Exclusive GST taxes.GST Applicable rate is 18%
Services Charges/Features Applicable (W.E.F 01/04/2018) on .Net Platform (Empire Edition)
Service Agreement Download
|
Standard
Version |
Professional
Version |
Enterprise
Version |
Support Priority
Within working hours |
72 |
48 |
4 |
Biometric Login
Finger Print/Face Detection/
Voice Recognization
Devices to be purchased by customers only |
No |
Yes |
Yes |
Users Activity
|
No |
Yes |
Yes |
| Report Graphs |
No |
Yes |
Yes |
Warranty Period
(Purchased Year) |
1 Year |
1 Year |
1 Year |
Warranty Onsite visits
(Purchased Year)
Each Time Maximum 2 Hours Duration |
3 |
6 |
12 |
Warranty Online Support
(Purchased Year)
(Each Session Maximum 1 hour) |
6 |
12 |
20 |
Free Updations
With in Warranty Period |
1 Year |
Not Applicable |
Not Applicable |
AMC Single System 1st Time
(Single Software Only) |
Rs.4000/- |
20% on Purchased Amount |
20% on Purchased Amount |
AMC Each Additional System 1st Time
(Single Software Only) |
Rs.1000/- |
Rs.1500/- |
Rs.2000/- |
AMC Hike
(On Every Renewal)
On Previous Year AMC Amount |
10% |
15% |
20% |
AMC Onsite Visits
(Maximum) |
3 |
6 |
12 |
AMC Online Support
(Maximum)
Each Session Maximum 1 Hour |
10 |
12 |
20 |
| Customization Charges |
Not Applicable |
On Estimate |
On Estimate |
Additional Systems Adding
Any time
For Single Software |
3000 |
3500 |
4000 |
Free Reports Adding
Total in Life Time
Additional Chargeble |
Not Applicable |
30 |
70 |
| Free Reports Modification |
If in AMC |
Unlimited |
Unlimited |
SaleTypes
(Maximum) |
3 |
5 |
10 |
Additional SaleTypes
Adding Each |
Rs.5000/- |
Rs.5000/- |
Rs.5000/- |
Call Charges
After Warranty Period
Each Time Maximum 2 Hour Duration
For Outstation Customers
TA + DA Extra |
Rs.1000/- |
Only TA+DA |
Only TA+DA |
| CANNOT BE DONE |
* GST Number Change, * Firm Name Change
* Selling Firm to others / Transfer to others or Firm
* Propreitor/Mg.Partner/Managing Director Change
For above reasons our software related Services,AMC or any other will be terminated |
| CHARGEBLE |
* Address Change
* Data Export to Tally (One Time Only)
*APP/Online Order Per invoice Rs.0.50/-. Minimum 10000 invoices must be recharged |
All prices indicated here are Exclusive GST taxes.GST Applicable rate is 18%
Services Charges Applicable (W.E.F 01/04/2018) on VB Platform
|
SINGLE SYSTEM |
LAN (1+1) |
AMC
(Annual Maintenance Charges) |
Rs.3000/-(Access DB)
Rs.5000/-(SQL DB)
Hike 8% on previous AMC amount |
Rs.5000/-(Access DB)
Each Additional System Rs.500/- (Access DB) EXTRA
Rs.7000/-(SQL DB)
Each Additional System Rs.1000/- (SQL DB) EXTRA
Hike 8% on AMC year amount |
Maximum 2 Onsite visits + 10 Online Support Sessions
(Maximum Duration each 1 Hour) |
| CHARGEBLE |
* LAN Updation(New)/Client Systems adding
* Address Change
* Data Export to Tally Tool (One time only)
*APP/Online Order Per Invoice Rs.0.50/-. Minimum 10000 invoices must be recharged |
| CANNOT BE DONE |
* GST Number Change
* Firm Name Change
* Selling Firm to others / Transfer to others or Firm
* Propreitor/Mg.Partner/Managing Director Change
For above reasons our software related Services,AMC or any other will be terminated |
Our Bank Details
Bank : HDFC BANK LTD
A/c No : 50200004254287
Name : Daxinsoft Technologies Pvt. Ltd.
Branch : Bank Street,Koti,Hyderabad
IFSC : HDFC0001997
IMPS MMID : 9240426
| Column | PM | ML | PP | COM | VG |
| Inv.No | 3 | 3 | 3 | 3 | 2 |
| Inv.Dt | 4 | 4 | | 4 | 3 |
| BillType | 6 | | |
| FootDis% | 15 | | |
| Adjust | 28 | | |
| RndOff | 31 | 22 | |
| Cr.Note | 29 | | |
| Dr.Note | 30 | | |
| Comment | 13 | 11 | |
| P.Code | 33 | 24 | 6 | 5 | 6 |
| P.Name | 34 | 25 | 4 | 6 | 7 |
| Packing | 35 | 26 | 7 | 7 | 8 |
| Batch | 36 | 27 | 9 | 8 | 9 |
| Mrp | 40 | 35 | 17 | 17 | 16 |
| PurPrice | 39 | 30 | 15 | 15 | 15 |
| Qty | 37 | 28 | 21 | 21 | 11 |
| Free | 38 | 29 | 22 | 22 | 12 |
| RetPrice | 56 | 42 | 14 | 14 |
| P.Dis% | 42 | 32 | 23 |
| Expiry | 47 | 34 | 10 | 10 | 10 |
| Gst% | 44 | | 13 |
| IGst% | | | |
| CGst% | | 44 | | 12 | 36 |
| SGst% | | 43 | | 13 | 37 |
| HsnCode | 55 | 48 | 5 |
| Spl.Price | 57 | | |
| Stk.Price | 58 | | |